2026: The Year Retail Stops Searching and Starts Thinking

2026: The Year Retail Stops Searching and Starts Thinking

For the past decade, it seems that while technology has become increasingly advanced, the online shopping experience has remained largely the same: endless scrolling, reviews we don’t fully trust and price comparisons that often create more confusion than clarity. Despite improvements in logistics and payments, the core workflow—search, scroll, compare, repeat—has barely evolved. With the…

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Automation Fatigue: How A.I. Contact Centers Are Burning Out the Humans Behind Them

Automation Fatigue: How A.I. Contact Centers Are Burning Out the Humans Behind Them

Over the past several years, contact centers turned to artificial intelligence with a fairly straightforward goal: make the work less draining. A.I. was expected to absorb repetitive tasks, surface relevant information faster and free human agents to focus on what machines still struggle with: listening carefully, exercising judgment and navigating situations that don’t follow a…

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5 tips — and dishes — to get your new year off to a healthy start

5 tips — and dishes — to get your new year off to a healthy start

By Gretchen McKay, Pittsburgh Post-Gazette A new year is often challenging. Despite knowing we should throw out old, bad habits along with the New Year’s Eve party favors, change is hard. Related Articles Gretchen’s Table: Re-create Anthony Bourdain’s beef bourguignon This beef taco recipe from the cookbook ‘Plantas’ uses salsa for seasoning the meat Crisp…

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