Parloa, One of Germany’s Top A.I. Startups, Hits B Valuation in a Crowded Sector

Parloa, One of Germany’s Top A.I. Startups, Hits $3B Valuation in a Crowded Sector

Automating the day-to-day work of customer service representatives, such as answering questions and troubleshooting issues, has long been one of enterprise A.I.’s most overworked promises. Early chatbots often failed to grasp basic context, and voice systems relied on rigid decision trees that collapsed the moment a customer strayed off script. “A.I.-powered CX (customer experience)” has…

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The Creator of Snapchat’s Viral Face Filters Is Redefining How Short-Form Videos Are Made

The Creator of Snapchat’s Viral Face Filters Is Redefining How Short-Form Videos Are Made

In 2020, Alex Mashrabov joined Snapchat as director of generative A.I. after the messaging app’s parent company, Snap, acquired his startup. Mashrabov was the brain behind Snapchat’s popular face filters, a signature feature that helped Snap stay competitive during the COVID years, when TikTok was spending billions annually to cement its foothold in the U.S….

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