The national security risks of selling A.I. chips to China far outweigh the benefits of spreading U.S. technology worldwide, according to Dario Amodei. The Anthropic founder and CEO is pushing back against recent policies that frame such sales as a way to integrate the technology of leading U.S. companies, such as Nvidia, into global ecosystems….
Automating the day-to-day work of customer service representatives, such as answering questions and troubleshooting issues, has long been one of enterprise A.I.’s most overworked promises. Early chatbots often failed to grasp basic context, and voice systems relied on rigid decision trees that collapsed the moment a customer strayed off script. “A.I.-powered CX (customer experience)” has…
Over the decades, financial markets have delivered repeated reminders that liquidity is never guaranteed. It may appear stable on paper, embedded neatly into models and stress tests, but in real-world conditions, liquidity behaves very differently. It is situational, fragile and often disappears precisely when it is needed most. Time and again, analysts and portfolio managers…
No corporation, big or small, can avoid the challenges of adapting to A.I., according to Microsoft CEO Satya Nadella. Larger corporations will be forced to integrate the technology to ward off newcomers, while smaller players must contend with barriers to achieving scale. “It’s going to be a very competitively intense world,” said Nadella during an…
In 2020, Alex Mashrabov joined Snapchat as director of generative A.I. after the messaging app’s parent company, Snap, acquired his startup. Mashrabov was the brain behind Snapchat’s popular face filters, a signature feature that helped Snap stay competitive during the COVID years, when TikTok was spending billions annually to cement its foothold in the U.S….
Each week, more than 230 million people globally ask ChatGPT questions about health and wellness, according to OpenAI. Seeing a vast, untapped demand, OpenAI earlier this month launched ChatGPT Health and made a swift $60 million acquisition of the health care tech startup Torch to turbocharge the effort. Anthropic soon followed suit, announcing Claude for…
For the past decade, it seems that while technology has become increasingly advanced, the online shopping experience has remained largely the same: endless scrolling, reviews we don’t fully trust and price comparisons that often create more confusion than clarity. Despite improvements in logistics and payments, the core workflow—search, scroll, compare, repeat—has barely evolved. With the…
Modern Know Your Customer (KYC) systems were sold as a trust upgrade for financial services. In practice, however, they have become one of the industry’s most fragile trust assumptions. The greatest risk no longer comes from anonymous hackers probing the perimeter, but from insiders and vendors who now sit squarely inside the system. As KYC…
One might think running OpenAI would be enough to keep Sam Altman occupied. But the CEO is also behind a diverse array of other startups, including Tools for Humanity, the company running the biometric data effort Worldcoin, and the nuclear fusion project Helion. Now, Altman is adding Merge Labs to that list. Co-founded by Altman,…
Over the past several years, contact centers turned to artificial intelligence with a fairly straightforward goal: make the work less draining. A.I. was expected to absorb repetitive tasks, surface relevant information faster and free human agents to focus on what machines still struggle with: listening carefully, exercising judgment and navigating situations that don’t follow a…
